Technical Support Services

Our certified Technical Support Group offers technical and advisory support to care givers, by ensuring that life saving products are maintained and operated as per prescribed standards.  Advocating the philosophy of total 24×7 support to customers, this business unit consists of qualified and experienced factory-trained engineers that offer a host of specialized services, right from HL7 interfacing of Information center to third party EMR Systems, up to associated technical services in Turnkey Project Management, specialized radiology, clinical and hospital informatics.

At ITs 4 H.E.ALT.H  s.a.l, we take the role of the Technical Support group very seriously, and have taken various measures to ensure faster turnaround times, sound problem-solving capabilities and adequate infrastructure and personnel to handle matters efficiently.

We have dedicated engineers highly qualified and skilled to manage a host of services; pre-sales demonstrations, tender meetings, technical overview of principal orders, pre-installation site visits, as well as other all-encompassing services such as installation, commissioning, user application training, after-sales support, budgetary planning, performance measurement services, asset tracking, contract & support services, Testing & Monitoring services and hourly period services.

In addition to this, our Technical Support Group also handles service parts & support maintenance management, upgrades and replaces accessories, supplies, hardware and software and offers the most competitive “trade-in” or exchange offer for obsolete equipment.

Our cutting edge service capabilities include providing Project Portfolio Management (PPM) schedules with installation and warranty certificates and PPM checklists that adhere to the corrective maintenance regulations and the subsequent escalation process in case of critical issues. Strictly governed by policies and hospital JCIA standards, our team promises the highest quality in customer service and quality in operations.